Anonymous
map-marker York, England

Unsuccessful at Ordering a replacement front door keys

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Hi, I have lost the card with unique number to purchase new door keys. I only have one key left. I cannot find a customer service telephone number to contact so I would appreciate any help. It is urgent I purchase a second key. Carol Goodison
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User's recommendation: Everest door keys cannot be cut by a locksmith they gave to be ordered from them. I was given 0800 01**** as their number but no one answers tried for 2 days. Why can’t I contact them. The front door was hugely expensive what happens is I lose only key left? I have bought many bay windows, had triple glazing, had bay window rafters renewed and insulation, front door all done over a period of a few years. NOW I CANNOT ORDER A KEY,

Ryenne Fwt
map-marker York, England

Order a replacement front door keys

Hi, I have lost the card with unique number to purchase new door keys. I only have one key left. My address is; 128 Gibbins Road, Selly Oak, bham, b29 6 qp. 0741007****. I cannot find a customer service telephone number to contact so I would appreciate any help. It is urgent I purchase a second key. Carol Goodison I received a phone call the woman gave me an 0800 01**** to call Everest, no one answers this number Ive been calling for 2 days. She did not deal with the issue . The key. Everest provides CANNOT be cut at a locksmith. I have one key left. !!!
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User's recommendation: I don’t understand why Everest aren’t contactable. As a customer I wouldn’t have expected not to be able to purchase replacement door keys for the door that they installed. These key cannot be cut at a locksmith. I only have one left. The door was hugely expensive I cannot replace just because I can’t make contact with Everest. What can I do? I would have scored Everett 100% on pat performance. Today, my score is non existent, just as they appear to be.

Anonymous
map-marker Basingstoke, England

We’re good, now very poor

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Everest Home Improvements - We’re good, now very poor
In the late 1990s we had a new front door, and a few years later some windows. Everest in this period lived up to their catchphrase. In 2016 we had a conservatory fitted by the Everest Conservatory company - bad move that dragged on for 6 months. That particular subsidiary went into administration and no claims can be made at all. In 2018 we had more windows fitted by Everest Windows; we figured that as their windows were good and they were separate from the bust conservatory subsidiary, that we were still in good hands. Yesterday, we noted in one of our bedrooms, that the outer pane of a triple glazed unit was cracked; presumably due to the recent heat wave, no problem we thought, only 4 years old. How wrong we were - they declared in June 2022 that they went into administration and all guarantees would not be honoured. They then tell you that you can get a survey for £125 but that does not rectify the defectmay as well just go somewhere else then. There seems to be a cynical pattern here; the company continue to trade and then periodically; when their poor standards come to light, they go into administration and then seemingly start all over again with the same people. You may be lucky and have a trouble free process but if you think that the lifetime guarantee or the 10 year promise is something to give you confidence moving forward then you are entering the lottery and hoping for the jackpot.
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User's recommendation: Don’t go anywhere near this company

Luke F Ujd

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Verified Reviewer
| map-marker Bristol, England

Door Hinges Need Replacing

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The door hinges on the front door have dropped which means that the door is not working properly. I would like them replaced. The door was fitted as well as some double glazed windows approximately 12 years ago so it is out of warranty.
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User's recommendation: they are very slow to respond

Anonymous
map-marker Bristol, England

Door Hinges

Please can you contact me regarding replacing the door hinges, the aftercare team contacted me to advise me that Everest is apparently no longer trading having gone into liquidation. so no longer have the spares.
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User's recommendation: Everest is apparently no longer trading so is unable to help me.

Anonymous
map-marker Taunton, England

I am still after 3 years waiting for a date to finish my work

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I have had a manager out but we are still waiting for a date three years on l will not change my review until the work has been finished
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User's recommendation: I would not recommend them to anyone

Anonymous
map-marker Forfar, Scotland

Faulty letter box on door

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Contacted Everest and they wanted a fee to come and have a look. The unit still has two years left of warranty but they still want me to pay which I refuse to do as the warranty is still in place.
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User's recommendation: Keep away from Everest

Anonymous
map-marker Sutton, England

Everest Home Improvements Customer Care Review from Sutton, England

Everest windows advertise ALL the time on TV and currently have a sale on so I keep hearing during every ad' break so I called for an estimate for new doors and windows. Their logo is "fit the best, fit Everest" and they are supposedly one of the largest window replacement Co's in the UK yet they have nobody in my area who can come and give me an estimate. If I lived out in the sticks it would be completely understandable but i'm just 20 mins from Wembley Stadium in N W London. I'm a 30 minute drive from Central London, 20 minutes from Hampstead, 20 minutes from Watford and 5 minutes from Stanmore tube station. Totally unbelievable and they're probably one of the most expensive window companies out there as well. The lady I spoke to said we're always recruiting for new sale ppl so when we have someone in your area, we'll be in touch! You'll have to imagine what I replied!!!
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Reason of review:
Poor customer service

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Aug 18, 2020

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L. A. ‘Tony’ Kovach

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